Hear every conversation about your brand — before it shapes your market.
SocialCX is the social listening platform built for teams who are tired of legacy tools nobody opens. Real-time mentions, calibrated sentiment, and inbox-style triage — without the six-month rollout.
14-day trial. No credit card required. Cancel any time.
Built for the way modern insights teams work
- Languages covered
- 12+
- From mention to alert
- 30 sec
- Pipeline uptime target
- 99.95%
- Security posture (in progress)
- SOC 2
How it works
From keyword to insight in three steps
No agencies. No professional services. Just listen, understand, act.
Tell us what to listen for
Add the brand names, products, hashtags, and topics that matter. SocialCX starts indexing in seconds — no scripts, no setup calls.
We capture every mention, in real time
Our pipeline ingests from news, blogs, forums, and social — deduplicates, language-detects, and scores sentiment with multi-model AI.
Act on what your audience is actually saying
Triage in a unified inbox, route to teammates, and surface trends in dashboards your stakeholders will actually open.
Built for speed
Add a keyword, get your first mention in minutes. Real-time pipeline, not nightly batches.
Made for the world
Multi-language ingestion and localized sentiment for every region your brand operates in.
Enterprise-ready foundations
Workspace isolation, role-based access, audit logs, and SSO — from day one, not a year-three upsell.
Why teams switch
Built differently from legacy listening tools
We built SocialCX after watching teams burn six-figure budgets on tools nobody opened past month two. Here's how we're different.
| Capability | SocialCX | Legacy enterprise tools | In-house / DIY |
|---|---|---|---|
| Time to first mention | Under 5 minutes | 1–2 weeks setup | Months |
| Multi-language sentiment | |||
| Inbox-style triage | |||
| Per-org row-level data isolation | Tenant-shared | Custom | |
| Transparent, keyword-based pricing | Per-mention surcharges | Engineer cost | |
| No professional services to onboard | |||
| Open API & CSV export on every plan | Enterprise only | ||
| SSO / SAML available |
What teams are saying
Built for teams who measure twice and ship once
"We replaced two listening tools and a custom dashboard. The team finally has one signal of truth — and our weekly insights brief now writes itself."
Insights Lead
Consumer brand, EU
"The sentiment model actually understands sarcasm. That alone made it worth switching — our previous platform flagged half our biggest fans as detractors."
Brand Manager
B2B SaaS, North America
"Set up keywords in the morning, had our first alert by lunch. Onboarding usually takes weeks — this took an afternoon."
Marketing Director
Hospitality group, APAC
Frequently asked
Everything you wanted to ask before signing up
Listen at the speed of your audience.
Create your workspace in under a minute. Start a 14-day trial on any plan — no card required.