AI Social Listening Platform for Real-Time Brand Intelligence
Hear every conversation about your brand — before it shapes your market. SocialCX tracks mentions, analyses sentiment, and monitors competitors across social media, news, and online sources in one unified dashboard.
- No credit card
- 7-day trial
- Cancel anytime
Every language, one view
Illustrative examples. Your feed shows your own mentions.
Outcomes you can expect
BY THE NUMBERS
Time to first mention
Mention to alert
Languages supported
Uptime target
Your brand is being talked about right now.
SocialCX monitors news, blogs, and social across 100+ countries and 30+ languages — so nothing reaches your market before it reaches you.
Google News
100+ countries · 30+ languages
Updated every 15 minutes
News & Blogs
BBC, Reuters, TechCrunch & more
Thousands of publishers globally
Pages, posts & public comments
Real-time monitoring
X (Twitter)
Posts & public mentions
Live monitoring
Public posts & mentions
Live monitoring
Posts & discussions
Live monitoring
YouTube
Videos & channels
Live monitoring
Bing
Search & news coverage
Live monitoring
Yahoo
Search & news coverage
Live monitoring
Apple App Store
App reviews & ratings
Live monitoring
Google Play
App reviews & ratings
Live monitoring
Yelp
Business reviews
Live monitoring
How it works
How Our Social Listening Platform Works
No agencies. No professional services. Just listen, understand, act.
Tell us what to listen for
Add the brand names, products, hashtags, and topics that matter. SocialCX starts indexing in seconds — no scripts, no setup calls.
We capture every mention, in real time
We monitor news, blogs, forums, and social — deduplicating, detecting language, and scoring sentiment with multi-model AI.
Act on what your audience is actually saying
Triage in a unified inbox, route to teammates, and surface trends in dashboards your stakeholders will actually open.
Who it's for
One platform, every team that cares about your brand
Feature highlights
Triage mentions as a team
Assign, snooze, resolve and comment on mentions in a shared inbox. Your team stays aligned without switching tools.
See how it works- All Open
- Assigned to me
- In Review by Me
- Unassigned
- Negative & High Reach
- Snoozed
- Resolved
- + New view
Know what changed overnight
Every morning your team gets an AI-summarised brief — top mentions, sentiment shifts, competitor moves. Before the first meeting.
See how it worksSurface positive press worth sharing
Amplify surfaces your best positive mentions in one place. Share to LinkedIn, X, or Facebook with one click — your team decides what goes out.
See how it worksSwitched to NovaBrand last month. The morning brief alone saves our team 2 hours a week. Genuinely impressive product.
NovaBrand's sentiment model understands context. It caught sarcasm our previous tool missed — that alone made switching worth it.
Set up keywords in the morning, had our first alert by lunch. Onboarding used to take weeks — this took one afternoon.
Send the right signal to the right tool, instantly.
Connect SocialCX to Slack, Zapier, or email. Spike alerts, negative mentions, and morning briefs route automatically — no manual checking, no missed escalations.
See all integrations →More than mentions
The parts of listening most tools leave to you
Volume is the easy part. What decides whether anyone opens the tool is what happens to a mention after it lands.
Noise filtering
Every mention is checked for whether it's actually about you before it reaches your inbox. Same-name companies, unrelated products, and passing keyword collisions are scored down and kept out of the way — and you can override any call, which sharpens the next one.
Brand visibility recommendations
SocialCX reads your own coverage and returns specific, ranked suggestions for where your brand is under-represented — which sources, which topics, which gaps a competitor is currently filling.
Trends
Search real search-demand history for any keyword across 92 countries, with language selection, so you can tell a genuine shift in interest from a single loud week.
92 countries for Trends search-demand data; news and social coverage spans 100+ countries.
Live signal
The feed never stops. Neither does the scoring.
Collection, language detection, sentiment and relevance run as mentions arrive — so the first time you hear about a spike, it is from us.
Always on
Continuous collection across every connected source
Scored on arrival
Sentiment and relevance applied as mentions land
30+ languages
Detected and processed in their original script
Alert in seconds
Routed to the channel your team already watches
Anomaly detection
We learn what normal looks like for each keyword, then flag the moment volume or sentiment breaks the pattern.
Ready to hear every conversation about your brand?
Why teams switch
Built for teams who actually use it
No sales calls. No 6-month onboarding. Just listen.
Why teams pick SocialCX
Built for speed
Add a keyword, get your first mention in minutes. Real-time monitoring, not nightly batches.
Made for the world
Multi-language monitoring and localized sentiment for every region your brand operates in.
Enterprise-ready foundations
Workspace isolation, role-based access, audit logs, and SSO — from day one, not a year-three upsell.
Intelligence that reaches your team
Know what changed before your team has to ask.
SocialCX does more than collect mentions. It detects meaningful changes, surfaces AI insights, and sends the right signals to your team before small shifts become bigger issues.
AI insights when patterns emerge
SocialCX highlights meaningful changes in sentiment, volume, competitors, and topics — not just raw mention counts.
Smart alerts without the noise
Spike detection, VIP keyword alerts, and priority-based notifications help teams focus on what actually matters.
Workspace activity at a glance
Teams can see recent alerts, insights, setup actions, and collaboration activity in one shared workspace.
Insights beyond the dashboard
Important insights can be surfaced through in-app notifications, Slack alerts, and lifecycle emails so teams stay informed even when they are not inside the dashboard.
What teams say
Built for teams who measure twice and ship once
"We replaced two listening tools and a custom dashboard. The team finally has one signal of truth — and our weekly insights brief now writes itself."
Insights Lead
Consumer brand, EU
"The sentiment model actually understands sarcasm. That alone made it worth switching — our previous platform flagged half our biggest fans as detractors."
Brand Manager
B2B SaaS, North America
"Set up keywords in the morning, had our first alert by lunch. Onboarding usually takes weeks — this took an afternoon."
Marketing Director
Hospitality group, APAC
Built on enterprise-grade security
Every workspace runs on the same hardened foundations — explore how SocialCX protects your data on the security overview.
What is a Social Listening Platform?
A social listening platform helps businesses monitor and analyze conversations happening across social media, news, blogs, and online communities.
SocialCX combines real-time data collection with AI-powered sentiment analysis, competitor tracking, and brand monitoring to deliver actionable insights. Explore our social listening solution to see how teams understand customer perception, detect emerging trends, and respond faster than competitors.
Unlike traditional social media monitoring tools, SocialCX provides a unified dashboard with structured insights, helping teams move from raw data to decisions without complex setup or manual analysis. Learn more about our mission, compare plans on our pricing page, or contact our team for a tailored walkthrough.
Hear your brand voice
Monitor how customers, audiences, and communities talk about your brand across digital channels.
Track keywords across channels
Follow the conversations, campaigns, products, and topics that shape your market positioning.
Monitor competitors strategically
Understand competitor visibility, sentiment, and market activity as conversations evolve in real time.
Frequently asked
Everything you wanted to ask before signing up
Listen at the speed of your audience.
Create your workspace in under a minute. Start a 7-day trial on any plan — no card required.
- No credit card
- Cancel anytime
- GDPR-ready DPA
- Setup in 5 min
Plans from $59/mo. 7-day trial on every plan.