Brand monitoring & reputation
See the risk before it becomes the story
Reputation problems rarely start big. SocialCX catches them while they're still small enough to manage.
Elevated risk · News · 6 min ago
Regional outlet picking up a customer complaint thread.
Pending review · Reddit · 22 min ago
Growing thread in r/personalfinance about billing confusion.
By the time a reputation issue reaches leadership's attention, it's often already been picked up by outlets, forums, and competitors' audiences. The gap between "first mention" and "team notices" is where most damage happens.
How it works
From first mention to resolution in four steps
- Step 1
Continuous monitoring
Every mention across every connected source is scored for risk, not just sentiment.
- Step 2
Risk surfaces immediately
Elevated-risk mentions are flagged the moment they're detected.
- Step 3
Team triage, in one place
Assign, snooze, resolve, and comment without switching tools.
- Step 4
Resolution tracked
See what's been handled and what's still open, with a clear record for reporting back to leadership.
Shared responsibility
Reputation is a team sport
SocialCX's shared inbox means nothing falls through the cracks between team members — mentions get assigned, tracked, and resolved with full visibility across the team, not buried in one person's inbox.
Source coverage
Every source, in one place
SocialCX monitors the channels that matter most to brand and CX teams — news, social, forums, reviews, and app stores — so nothing about your brand goes unnoticed.
Google News
Facebook
Instagram
Reddit
YouTube
Yelp
Sub-30-second detection·Shared team triage·Automatic risk scoring·Full resolution history
Signal, not noise
Know what needs attention, right now
Not every mention is a risk. SocialCX separates the handful that genuinely need a response from the noise — so your team spends time on what matters, not on scanning everything that comes in.
- ARResolvedNews · Regional12 min ago
Regional outlet pickup
Response posted · Statement published
- JMResolvedReddit · r/personalfinance48 min ago
Billing confusion thread
Reached out to OP · Marked for follow-up
- PSIn progressApp stores1 hr ago
App store review cluster
Assigned to product support
- TKResolvedYouTube2 hr ago
YouTube reviewer clarification
Comment reply posted
Who it's for
Built for the teams that own the brand
Marketing & communications teams
Protect brand narrative before it's set by someone else.
Customer experience teams
Resolve issues while they're still one conversation, not a pattern.
Leadership
Stay ahead of reputation risk without living in the dashboard.
Frequently asked
About reputation monitoring
Don't find out from the headline
Real-time reputation monitoring with team triage built in — so risk gets caught, assigned, and resolved before it spreads.